Healthcare AI Voice Infrastructure

Answer every patient call. Capture after-hours revenue. Compliance built in.

High-intent calls should not end in voicemail. Deliver scheduling, intake, and follow-up over the phone, capture deposits and in-call revenue, and connect voice to your practice systems with HIPAA, BAA-backed deployment.

Answer. Book. Collect. And automate what happens next.

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Try live voice
24/7 Patient coverage
BAA Backed deployment
37 EHR/PMS connectors
200 integrations

Hello Voice live-ops dashboard

Live view: Hello Voice operating a patient call for Casey Gerber Dermatology with HIPAA retention, governance ranges, automated intake and booking.

Practice workflows

Healthcare specialty workflows

Hear Hello handle the calls that actually hit your practice - new patient interest, a jammed front desk line, insurance and billing questions, or post-op check-ins.

Start a live demo call

Pick the specialty and then start a live demo call with our conversational AI Agents. This public demo uses your browser microphone. Do not share patient-identifiable information (PHI).

Dermatology
Lead Qualification Agent
Consults & new patient intake
Our conversational AI Agent keeps the dialogue smooth and natural while we figure out what they need, answer honestly, and book the right consult.
Dental Practice
Front Desk / Intake Agent
Scheduling & front desk
Between appointments, insurance questions, and reschedules, the line stays busy - if someone hangs up before your team picks up, we follow up by text so the booking can still finish.
Ophthalmology
Revenue Operations Agent
Insurance & patient balances
Benefits, prior auth, estimates, and "why did my claim do that?" - clear answers in everyday language, with a path to your billing team when it matters.
Cosmetic and Plastic Surgery
Post-Op & Lifecycle Agent
Recovery & follow-up care
Post-op check-ins, symptom questions, medication reminders - and a calm handoff when something doesn't sound routine.
Ready
00:00

Enterprise-grade, compliance-first: We map workflows, wire your systems, configure Mercury-backed governance and audit evidence, deep EHR and PMS integration, and implementations your operations and compliance leads can stand behind. Talk to implementations for multi-location and enterprise programs.

Platform overview

Platform overview

What Hello does: Answer. Book. Collect. across six integrated operational layers: Patient Access Automation, Real-Time Scheduling, Revenue Capture, Workflow Automation, Direct PMS/EHR Actioning, and Hello Mercury as the compliance and integration control plane. Native EHR and PMS depth, with done-for-you implementation.

Answer, Book, Collect

  • Answer

    24/7/365 AI voice agent with sub-500ms response. Caller recognition from your PMS. Multilingual. Intelligent routing for surgical, post-op, and VIP callers.

  • Book

    Real-time appointment booking directly into your practice management system. No callback queues. No manual re-entry. 37 EHR/PMS connectors and 200 integrations.

  • Collect

    PCI-compliant deposit collection during the call. Secure payment links sent via SMS. Revenue captured before your staff arrives in the morning.

One integrated system across six operational layers

Hello combines patient access, scheduling, revenue capture, workflow automation, and direct PMS/EHR actioning in one healthcare operations platform, with Hello Mercury as the control plane for auditability, retention, and integrations on every path.

  • Patient Access Automation

    Answer every inbound call with fast, context-aware AI voice that recognizes patients, supports multiple languages, and routes high-priority callers intelligently.

  • Real-Time Scheduling

    Book, reschedule, and manage appointments directly in your PMS/EHR during the conversation, without leaving work for your front desk to clean up later.

  • Revenue Capture

    Collect deposits during the call or send secure payment links by SMS to improve commitment quality and reduce revenue leakage.

  • Workflow Automation

    Automate patient intake, appointment confirmations, post-op follow-up flows, escalations, and other repetitive workflows that consume staff time.

  • Direct PMS/EHR Actioning

    Read context and write bookings and outcomes directly in your practice systems so your team is not left with manual cleanup or stale schedules after the call.

  • Hello Mercury

    The compliance and integration control plane behind every layer: audit trails, encrypted retention, policy enforcement, and governed connectivity to EHR, PMS, payments, and workflow tools. Mercury overview · Pricing

Verified results

Real results from healthcare practices

These outcomes come from end-to-end workflow execution with Mercury-backed compliance logging and native system connectivity.

1,400+
Calls handled monthly
90%
Routine calls automated
$40K+
Monthly revenue captured
50%
Front desk workload reduced
Hello captured over 50 after-hours inquiries in just 60 days and reduced our front-desk workload by 50%. My team can finally focus on surgical patients and VIP care instead of busy work.
Dr. Jack Zamora
Dr. Jack Zamora, MD, FACS
Oculofacial Plastic Surgery • Denver, CO
Read the full case study →

60-day results timeline

  1. Day 1: Go live

    AI voice agent activated for 24/7 call handling

  2. Week 1: Immediate impact

    23 after-hours inquiries captured that would have been lost

  3. Week 4: Staff relief

    Front desk reports 50% fewer routine calls

  4. Week 6: Revenue recognition

    AI-captured leads convert to booked procedures

  5. Day 60: Final tally

    50+ after-hours leads captured, team focused on high-value care

Infrastructure stack

The Healthcare AI Voice
Infrastructure Stack

Hello Voice runs patient-facing scheduling, intake, routing, and follow-up. Hello Mercury is the compliance and integration control plane: logging, retention, audit evidence, and governed connectivity. Together they form the only fully integrated AI voice infrastructure for regulated healthcare. Mercury overview · Security

Healthcare AI voice infrastructure that handles calls end-to-end and eliminates rework entirely.

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Voice workflows

24/7 inbound and outbound AI voice with sub-500ms response, caller recognition, multilingual support, and intelligent routing for surgical, post-op, and VIP callers.

Compliance runtime

Mercury scans every interaction for HIPAA violations, stores transcripts with 6+ year encrypted retention, and generates audit-ready evidence. Compliance built into the runtime, not bolted on.

Integration layer

37 EHR/PMS connectors and 200 integrations. Workflows read and write directly to practice systems. No manual re-entry. Explore integrations

Revenue capture

PCI-compliant deposits collected during the call. Secure payment links sent via SMS. After-hours lead capture and booking completion. Revenue secured before your team arrives.

Workflow automation

Patient intake, appointment confirmations, post-op follow-ups, and escalation logic automated end-to-end. Hello completes the work, not just the conversation.

Multi-location operations

Centralized governance for medical groups and DSOs. Location-specific protocols, unified reporting, SLA-backed uptime, and dedicated account management.

Platform-native compliance is the floor. Mercury provides the controls.

Intent classification Live
Surgical inquiry
"I want to schedule a rhinoplasty consultation"
99.8%
Route to coordinator
Post-op concern
"My stitches look swollen, is that normal?"
99.4%
Escalate to nurse
Billing question
"Can I pay the remaining balance on my account?"
98.9%
Send payment link
Memory groups Prior interactions recalled
Knowledge base RAG-powered document retrieval
Clinical intelligence

Every call, routed with memory

Hello Voice does not treat every call the same. Sub-500ms intent classification identifies what the patient needs and routes the conversation to the right action.

Each AI agent carries memory of prior patient interactions and queries a knowledge base of practice-specific documents during the call. Your agent remembers the questions a patient asked, the solutions they received, their preferences, and their history. When a returning patient calls, the agent already knows context.

  • Real-time caller identification against practice records
  • Clinical, administrative, and emergency triage
  • Memory groups ensure that prior troubleshooting, promises, objections, and preferences persist across calls
  • Knowledge base RAG-powered retrieval of practice documents, protocols, and pricing during live calls
  • Multi-step workflows with conditional branching and seamless handoffs
Done-for-you implementation

Live in 10 days. Enterprise timelines built to fit.

Every Hello deployment is a premium done-for-you implementation. We map your workflows, connect your practice systems, configure Mercury-backed compliance controls, and launch production AI voice workflows. Your team stays focused on patients.

10-day implementation timeline

  1. Days 1–2: Workflow Assessment

    We audit your call flow, scheduling logic, intake forms, routing rules, escalation paths, and after-hours handling. You tell us how your practice operates. We map the automation.

  2. Days 3–5: System Integration

    We connect Hello to your EHR, PMS, phone system, CRM, and payment infrastructure. 37 EHR/PMS connectors and 200 integrations. No manual bridging.

  3. Days 6–8: Compliance Configuration

    Mercury compliance controls activated: HIPAA scanning, encrypted transcript retention, audit logging, and communications governance configured for your regulatory requirements.

  4. Days 9–10: Go Live + Optimize

    Production launch with live monitoring. Performance optimization during your included optimization period. Measurable ROI from day one, not month six.

Equivalent to 2.1 FTEs of front desk capacity. Operational from Day 1.

Practice economics

From cost center to revenue engine

Every metric shifts when the front desk stops being a bottleneck. Hello transforms how practices capture, convert, and retain patient revenue.

Staff bandwidth
Limited 2.1 FTEs
24/7 AI coverage equivalent. Staff freed for patient-facing work.
First-call resolution
45% 98%
Calls resolved end-to-end. No voicemail. No callbacks. No rework.
Revenue capture window
Business hours 24/7/365
After-hours, weekends, holidays. Every call answered, every deposit collected.
Cost per interaction
$4.50+ <$0.35
Fixed staff cost replaced with variable AI cost that scales with volume.
Performance after 60 days
Monthly revenue captured $40K+
Staff time recovered 50%
Patient satisfaction 96%
Based on Dr. Jack Zamora case study. Cosmetic surgery practice, single location, 1,400+ calls/month handled by Hello Voice.
By specialty

Built for your specialty

Hello deploys specialty-specific voice workflows, scheduling logic, and routing rules configured for how your practice actually operates.

Cosmetic Surgery

Consultation booking for high-value procedures, VIP routing, deposit capture, and post-op follow-up scheduling. A single missed $15K consult inquiry costs more than a year of Hello.

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Dental and Orthodontics

Hygiene scheduling, new patient intake, recall reminders, and insurance verification routing. High call volume during peak hours without additional front desk staff.

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Dermatology

Appointment scheduling for medical and cosmetic visits, triage routing for urgent skin concerns, new patient conversion, and bilingual patient support.

Learn more

Ophthalmology

LASIK consultation booking, cataract pre-op intake, retina referral triage, and post-operative follow-up scheduling. High-ticket procedures ($3K-$15K+) where a single missed consult call costs more than a year of Hello.

Learn more
Integrations

Connects to your practice systems

37 EHR/PMS connectors and 200 integrations across payments, CRM, telephony, and workflow tools. Hello reads from and writes to your practice systems; Mercury governs every connection with compliance controls, encrypted transit, and auditable data flow.

Unlike tools that mainly connect calls and deliver transcripts, Hello runs workflows end to end: it pulls context from your PMS before the call and writes bookings, intake, workflow steps, and outcomes back, so staff stay in the systems they already use. See the integration directory for searchable systems, categories, and setup.

Hello Voice + Compliance

EHR/PMS

Nextech, PatientNow, DrChrono, athenahealth

CRM Platforms

Salesforce, HubSpot, Klara

Phone Systems

Twilio, RingCentral, 8x8, SIP/PBX

Payments & deposits

Stripe, Square, PCI-safe capture

Scheduling

Cal.com, Calendly, Acuity, PMS calendars

Secure APIs & compliance

mTLS, webhooks, audit trails, encrypted retention